Returns, exchanges & refunds
Christmas Extended Returns Policy
All orders placed between the 28th November and the 15th of December will receive an additional 30 days to return their orders.
We're confident you'll love our support. In fact, we'll give you 30 days of wear-testing to make sure that you do. If you're still not convinced, we'll happily refund your purchase. For the greatest comfort, we suggest wearing our shoes for a few hours at a time for the first few days to allow your body to adapt to our biomechanical orthotic technology.
If you are not 100% satisfied with your online purchase, you can return the goods to us within 30 days. Refunds will be credited to the original form of payment. As soon as we receive your parcel your return will typically be processed within 5 working days. (Times may vary during promotional periods). Original shipping charges are not refunded.
STEP ONE: Please contact our customer service team on 0800 827 954 OR email us at email@example.com to arrange a return. Please supply us with your order number, and whether you would like to return or exchange your purchase.
STEP TWO: Repackage your merchandise in its original packaging.
STEP THREE: Place the shoe box(es) in a shipping carton or satchel. Make sure the package is addressed to; Global Footcare, Unit 5/9A Jupiter Grove, Trentham, Upper Hutt 5018, New Zealand.
STEP FOUR: Drop off your package to any authorised New Zealand Post location, or give it directly to your mail carrier. Once we have received your return, please allow up to 5 days for the credit to show on your payment statement.
Please note: Exchanges can only be made for the same style or products of equal or lesser value. Once the goods are received in good condition, a refund will be generated against the credit card supplied at purchase (minus any shipping costs).
Faulty, Damaged or Incorrect products
If you believe the product delivered is faulty, damaged or incorrectly supplied please email photos and specific details to firstname.lastname@example.org where it will be assessed and we will be in contact with you with an outcome. Faulty products are subject to our inspection of workmanship and/or materials.